Support
Let’s work through it.
Read the quick guide for setup, soundtracks, downloads and held work.
Account support
Sign in to save a support request with your account and track its status.
Go to sign inReport a copyright problem
If you believe a video made with SeedViral uses your work without permission, email our support address with the subject “Copyright notice”. Include your name and contact details, the work you own, where the video appears (a link or its title), a statement that you believe in good faith the use is not authorised, a statement that your notice is accurate and that you own the rights or act for the owner, and your signature (a typed name is fine).
We review each notice and may remove access to the video while we do. We tell the account owner and pass on the notice. If you are the account owner and believe the video was removed by mistake, reply with a counter-notice: your name and contact details, the video, a statement that you believe in good faith it was removed by mistake, and your signature. We may restore it unless the person who sent the notice tells us they have started legal action. Accounts that repeatedly upload work they have no right to use are closed.
Read the music terms →Billing and refunds
Use Billing to manage renewal. For a refund review, include the affected series and charge date in your support request. We do not promise an automatic refund or ask for full card details.
Read cancellation and refund terms →Frequently asked questions
What is SeedViral?
SeedViral is a short video studio for TikTok, Reels and YouTube Shorts. Make a one-off video, a short drama, a presenter video, a skit or a music video. Or set up a series that gets a new narrated, illustrated and captioned video on the schedule you choose. You review and download every video.
How much does SeedViral cost?
Setup is free and needs no card. Each subscription covers one series: Hobby, 3 videos a week, $29 a month; Daily, 1 video a day, $59 a month; Pro, 2 videos a day, $97 a month. Paying yearly costs $174 (Hobby), $354 (Daily), $582 (Pro) a year, 50% less than paying monthly. A selected animated opening uses credits, shown in setup. See pricing for current plans.
Who processes my payment?
Payments go through Stripe Managed Payments. Onelink by Stripe is the merchant of record: it takes the payment, handles applicable sales tax or VAT and sends your receipts. SeedViral does not store full card details.
How do I cancel my subscription?
Cancel renewal at any time in Billing, or through your Onelink order history. Cancellation takes effect at the end of the current paid period, so you keep your series schedule and videos until then and are not charged again. Pausing or archiving a series does not cancel renewal.
Can I get a refund?
Send a support request with the series and charge date, or contact Onelink support about the payment. Refunds are issued through Stripe to your original payment method. If a video could not be delivered because of a fault on our side, we try to replace it without charging twice. Read the cancellation and refund terms.
Does SeedViral post videos to TikTok, YouTube or Instagram?
Downloads come first and never need a social account. Publishing only switches on for a platform once that integration is approved and enabled. Check current availability for what works today.
How long can I download my videos?
Accepted videos can be downloaded for 90 days after they are ready. Download links expire sooner; reopen the video to get a new one.
How do I contact support?
Signed in, send a support request from this page and track it in Settings. You can also email support@seedviral.com. Include the series or video and what you expected, and never send a password, card number or access token.